Refund policy

Last Updated: June 2026

At Who Is Joseph?, every item is made to order specifically for you. This helps reduce waste and ensures that every product is produced only when ordered.

Returns & Exchanges

Because our products are made to order, we do not accept returns or exchanges for:

  • Incorrect size selection

  • Change of mind

  • Personal preference

  • Ordering errors made by the customer

Please review all product details and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

If approved, we will provide a replacement or refund at no additional cost.

Lost Packages

If your package appears to be lost in transit, please contact us and we will investigate with the shipping carrier.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout. Processing times may vary depending on your bank or payment provider.

Contact

For all refund and return inquiries:

Email: byebyekled@outlook.com